Samuels 2007 created this checklist of things to consider when interacting with people:
– “Listen With Your Eyes: Remember that verbal and non-verbal communication work together to convey an overall message. Non-verbal cues reinforce and support what is being said. Listening with your eyes may reveal more than the spoken words. Try watching the body and face, which often reveals a lot about thoughts and emotions.
– “Body Language : Consider body language as your ‘style’. When you think of your clothing, accent, or gestures as your style, you can choose to alter your body language style to shift the effect it will have. For example, try giving or not giving eye contact to certain people, exaggerating your accent, making your gestures larger or smaller.
– “Eye Contact: Notice the importance of eye contact in non-verbal communication. When people fail to look others in the eye, it can seem as if they are trying to hide something. On the other hand, too much eye contact can seem intimidating.
– “Tone of Voice: Notice how your tone of voice affects how others respond to you. Try using tone of voice to emphasize ideas that you want to communicate.
– Personal Space: Notice the impact of body spacing. Most people, unless intimate with each other, do not like others to stand, sit, or talk too close to them. Try positioning yourself at various physical distances when communicating.”